Troubleshooting - Sensor dropout
Sometimes one or more sensors will lose connection during an assessment, this is no longer an issue as the sensors have now been programmed to continue to log the data regardless of their connection status.
Capturing an assessment where one or more sensors lose connection
Start your assessment as per normal. See Assessments. The sensors current connection status can be seen whilst capturing the assessment. In portrait mode you'll also see the sensor names.
You may or may not notice one or more of the sensors lose connection. A sensor that has lost its connection will appear to be turned off. As you can see from the screenshot below, three of the sensors have lost connection. You can also see that the graph lines are flattening where no data is being sent from the sensors.
Continue to capture the assessment then click Save, ensuring the sensors have reconnected. You might need to get closer to the user wearing the sensors to reconnect.
The Etiscope app will download all the data from the sensors during the Save process. You can see that the data has been successfully downloaded as the graph no longer has flat lines.
Please contact help.etiscope if you require additional support.
