Logistics & postal
Sector composite · Coverage at scale, RTW & rotation
Manual-task risk at depot scale — assessment, role design and return-to-work.
The pattern behind managing manual-task risk across large depot networks — coverage, shared kits, and the role data that powers return-to-work.
This is a composite
Drawn from JointAction customer engagements across logistics and postal operations. The scale figures below come from one large customer who is anonymised in this claim.
200,000+
manual-task assessments at one large customer with depots in 135 locations
Situation
Logistics and postal operations run high-frequency manual handling across large, distributed depot networks — parcel handling, sortation, transport — with high injury frequency and constant workforce movement.
Complication
At that scale, the challenge is coverage: assessing enough of the work, often enough, across enough sites to actually manage the risk — and using the resulting role demands for return-to-work and rotation decisions.
Response
- Shared-kit assessment models that let a large depot network run assessments across every site.
- Documented role demands used to match return-to-work clearances against real physical requirements rather than ambiguous “modified duties”.
- Rotation and role design informed by where load actually falls, body region by body region.
Outcome
One large customer in this pattern — with depots in 135 locations — has run more than 200,000 manual-task risk assessments to date.
The customer in this scale figure is anonymised.
How this generalises
In high-frequency manual-handling environments, the program lives or dies on coverage. A shared-kit model across a depot network is what makes organisation-wide assessment — and the role-demands data that powers return-to-work — reach the whole operation.
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